Frequently Asked Questions.
General Information
What is a mantel clock?
A mantel clock is a small, decorative clock traditionally placed on a fireplace mantel or shelf. They come in various styles, from classic to modern, and can be made from materials like wood, metal, or glass.
How do I choose the right mantel clock for my home?
Consider the style and decor of your home. For a classic look, choose a wooden or antique-style clock. For a modern home, a sleek, minimalist design might be more appropriate. Also, consider the size of the space where you plan to place the clock.
Product Information
What materials are your mantel clocks made from?
Our mantel clocks are made from a variety of high-quality materials, including solid wood, metal, glass, and sometimes a combination of these. Each product description provides detailed information about the materials used.
Do your mantel clocks come with a warranty?
Yes, all our mantel clocks come with a one-year warranty that covers manufacturing defects. Please refer to our warranty policy for more details.
Ordering and Shipping
How do I place an order?
To place an order, simply browse our collection, select the mantel clock you like, and click “Add to Cart.” Follow the checkout process to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All transactions are processed securely.
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Shipping times vary depending on your location but generally range from 7-15 business days. You will receive a tracking number once your order has shipped.
Returns and Exchanges
What is your return policy?
We offer a 15-day return policy. If you are not satisfied with your purchase, you can return it within 15 days of receipt for a full refund or exchange. The item must be in its original condition and packaging. Please contact our customer service to initiate a return.
How do I return or exchange an item?
To return or exchange an item, please contact our customer service team with your order number and reason for return. We will provide you with a return authorization and instructions on how to send the item back. Please refer to our Returns and Exchanges Policy for more details.
Maintenance and Care
How do I care for my mantel clock?
To keep your mantel clock in good condition, dust it regularly with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials. For mechanical clocks, follow the manufacturer’s instructions for winding and maintenance.
What should I do if my mantel clock stops working?
If your mantel clock stops working, first check the battery (if applicable) and replace it if necessary. If the clock is mechanical, ensure it is properly wound. If the problem persists, please contact our customer service for further assistance.
Customization and Special Requests
Do you offer custom mantel clocks?
Yes, we offer customization options for certain models. Please contact our customer service team with your requirements, and we will do our best to accommodate your request.
Can I request a specific delivery date?
While we cannot guarantee specific delivery dates, we will do our best to accommodate your request. Please contact our customer service team with your order number and preferred delivery date.
Contact Information
How can I contact customer service?
You can reach our customer service team via email at [email protected] or by phone at (+86) 136-863-80972. Our hours of operation are Monday to Friday, 9 AM to 5 PM EST.
